Terms and conditions

Last Updated: March 2025

 

1. INTRODUCTION

Welcome to Mystery Maiden Man Pty Ltd (“we”, “us”, or “our”). By accessing or using our website www.mysterymaidenman.com.au (the “Site”) and our horse racing tips service (the “Service”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not use our Site or Service.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site or Service constitutes acceptance of any revised Terms.

For inquiries, please contact us at [email protected].

 

2. COMPANY DETAILS

Name: Mystery Maiden Man Pty Ltd
ACN: 683 312 914
ABN: 84 683 312 914
Address: Bryant House, 26 Duporth Ave, Maroochydore, QLD 4558

 

3. AGE REQUIREMENT

You must be at least 18 years of age to use our Service. By using our Site, you confirm that you meet this requirement. We reserve the right to request proof of age and may terminate your access.

 

4. DISCLAIMER OF RISK

Gambling and betting on horse racing involve financial risk. Past performance does not guarantee future results. The information provided on our Site and through our Service is for entertainment purposes only and should not be construed as professional financial or gambling advice. We do not guarantee winnings or financial gains. You are responsible for managing your betting activities responsibly.

If gambling is causing financial or emotional distress, we encourage you to seek help from support services such as Gambling Help Online (www.gamblinghelponline.org.au) or call 1800 858 858.

 

5. SERVICE DESCRIPTION & MEMBERSHIP

Our Service provides horse racing tips based on experience and analytical methods. We offer different membership plans as detailed on our Site. By subscribing, you agree to pay the applicable fees for the selected membership tier.

5.1 Membership Fees & Payment

  • All fees are charged in Australian Dollars (AUD) and include GST where applicable.
  • Payments are processed securely through third-party payment providers.
  • Membership fees are non-refundable and non-transferable unless explicitly stated otherwise.

5.2 Subscription Renewal & Cancellation

  • Subscriptions are automatically renewed unless canceled prior to the renewal date.
  • You can cancel your membership at any time via your account settings or by emailing [email protected].
  • Cancellation will be effective at the end of the current billing period; no prorated refunds are issued.

5.3 Subscription Upgrades & Downgrades

  • Members may upgrade their subscription to a higher-tier plan at any time, with a prorated charge for the remainder of the billing cycle.
  • Downgrades will take effect at the next billing cycle, and no refunds or prorated adjustments will be issued for the current period.

 

6. SMS & EMAIL COMMUNICATION CONSENT

By signing up for our Service, you consent to receiving SMS and email notifications related to your membership, including but not limited to:

  • Daily racing tips and updates
  • Important account notifications, including billing and renewal reminders
  • Service-related messages

You acknowledge that receiving tips via SMS is an integral part of our Service. If you wish to stop receiving SMS messages, you can opt-out at any time by replying STOP to any message. Opting out of SMS communications may impact your ability to receive the full benefits of the Service.

For any concerns, you can contact us at [email protected].

 

7. REFUND POLICY

Refunds for subscriptions are generally not provided. However, if the Service is discontinued by Mystery Maiden Man or if a billing error occurs, we may issue a partial or full refund at our sole discretion.

Refund requests must be submitted within 14 days of the transaction. Refunds will only be issued to the original payment method used at the time of purchase.

 

8. SERVICE INTERRUPTIONS & LIMITATION OF LIABILITY

While we strive to provide uninterrupted service, we do not guarantee that our Site or Service will be available at all times. We are not liable for any losses due to temporary unavailability, technical failures, or external disruptions beyond our control.

 

9. INTELLECTUAL PROPERTY & RESTRICTIONS

All content, including but not limited to text, graphics, data, and proprietary algorithms used in our Service, is the intellectual property of Mystery Maiden Man. Unauthorized use, distribution, or reproduction of our content is strictly prohibited.

 

10. USER OBLIGATIONS

By using our Service, you agree that:

  • You will not share, resell, or redistribute any tips, strategies, or insights provided by us.
  • You will not engage in any fraudulent, misleading, or unlawful activities in connection with our Service.
  • You will not attempt to hack, disrupt, or manipulate our Site or Service.
  • You are solely responsible for managing your gambling activities.

 

11. RESPONSIBLE GAMBLING & SELF-EXCLUSION

If you believe that your gambling habits are negatively affecting you, you may request a temporary or permanent suspension of your account. Contact us at [email protected] for assistance.

 

12. FRAUD & ABUSE POLICY

We reserve the right to terminate accounts suspected of fraud, abuse, or illegal activities. This includes, but is not limited to, sharing subscription content, manipulating betting outcomes, or using automated tools to access our Service.

 

13. TERMINATION

We reserve the right to suspend or terminate your access to our Service if:

  • You breach these Terms.
  • We suspect fraudulent or unethical activity.
  • We decide to discontinue the Service.

In the event of termination, we will notify you via email where possible.

 

14. THIRD-PARTY LINKS & SERVICES

Our Site may contain links to third-party websites or services. We do not endorse or assume responsibility for the content, accuracy, or practices of any third-party site. Your interactions with third parties are at your own risk. Mystery Maiden Man is not responsible for any financial losses incurred from third-party betting services.

 

15. MODIFICATION OF SERVICE & FEES

We reserve the right to change our pricing, subscription plans, and service features at any time. Users will be notified of significant changes in advance. Continued use of the Service after such changes constitutes acceptance.

 

16. DISPUTE RESOLUTION

If you believe you have been charged incorrectly, please contact us at [email protected]. We will investigate and attempt to resolve your issue in a timely manner.

 

17. GOVERNING LAW

These Terms are governed by the laws of Australia. Any disputes arising from these Terms shall be resolved in the courts of Queensland.

 

18. CONTACT US

For any questions or concerns, please contact us at [email protected].